Troubleshooting

Most problems come from chatgpt.com changing, a sign-in expiring, or a file that hasn't downloaded yet. If none of this helps, choose Help › Report a Problem… to open a prefilled GitHub issue.

"Folio can't find ChatGPT's message box"#

chatgpt.com changes its page from time to time. When Folio can't find the parts it needs, the chat shows a notice:

Can't find the message box: Folio can't add your PDF or selections. You can still use ChatGPT in the panel normally.
Can't fully work with this version of ChatGPT: selections are pasted as plain quoted text instead of chips.

Try Reload from the chat's More menu. If the notice stays, check for a Folio update and use Report a Problem in the notice.

Safari needs Full Disk Access. Choose Open Privacy Settings, turn on Folio, and try again.
Chromium browsers need your Mac password once, to use the browser's keychain item. If you chose Deny, try the import again.
Expired sign-in: open chatgpt.com in that browser, then import again.

You can always choose Sign In Manually instead. See Sign in to ChatGPT.

The PDF uploaded twice, or not at all#

Folio checks the conversation before attaching, and chatgpt.com renames repeats like notes(2).pdf. If a PDF is missing, choose Chat › Attach PDF (⇧⌘A). If you'd rather never attach automatically, turn off both attach settings in Settings › ChatGPT. See Chats and attachments.

Attachments are refused#

What you can attach depends on your ChatGPT plan and its limits on file size and count. Folio can't change those. Ask about a selection with the attach setting off to send just the text.

A Moodle file won't open#

Course files from Findle may not be downloaded yet. Right-click and choose Download, or open Findle and check that it's syncing. See Moodle courses.

Bubbles are missing#

Check View › Question Bubbles. Bubbles appear only for messages you sent with a quoted selection or page, and they follow the file by its location. Rename or move PDFs inside Folio to keep their bubbles; a PDF moved in Finder loses them.